Scheduled Maintenance

Quickflix on TiVo has now launched!

To make way for the upcoming release of Quickflix on TiVo we have permanently closed the CASPA On-Demand service.


From December 12, you will be able to transfer any remaining CASPA Wallet cash balance to use on a new or existing Quickflix account to continue enjoying movies on your TiVo.


Alternatively, you'll be able to choose to donate any remaining cash in your CASPA Wallet to Make-A-Wish« New Zealand (tax receipts available for donations over $5) or request a refund of your cash balance.


To find out more about Quickflix on TiVo visit http://myaccount.mytivo.co.nz/quickflix



Service Issues


Quickflix and HNP issues - 9/6/2014

We are aware of an issue with Quickflix downloads and HNP file transfers failing.

This issue has now been resolvedá


Television channel retune - 1/5/2014

The New Zealand Government has changed some digital television frequencies as the final step in New Zealand's move to digital-only television.


If you're missing any channels on your TiVo, click here to find out how you can retune your TiVo.



Software Update - 29/04/2014

We've recently completed a software rollout to resolve an issue with Closed Captions. Some customers may still be experiencing network connectivity and/or Closed Caption issues, which may result in a lack of Program Guide data or a loss of captioning.


If so, please firstly, check your TiVos software version by going to TiVo Central > Messages & Settings > Account & System Information > System Information. Fourth down on the list, ensure the Software Version is: 11.3b8.01-2-663. If it is not you will need to force a connection to the TiVo Service. To do this go to TiVo Central > Messages & Settings > Settings > Network > Connect to the TiVo Service now.


If your issue persists, please contact the TiVo Support team by emailing: support@mytivo.co.nz



Genie Remote Scheduling - 25/04/2014

The Genie is now back up and all customers should be able to remotely schedule recordings to linked TiVo devices.
There are still some notification issues that are being worked on. We appreciate your ongoing patience at this time.