Scheduled Maintenance

There is currently no scheduled maintenance.

 

Service Issues

Quickflix not available

The Quickflix service is currently not available on TiVo.


TiVo US, along with Hybrid TV Operations, are investigating logs and diagnostics provided by some affected devices.


For billing or content enquiries, please contact Quickflix directly here: https://help.quickflix.co.nz/hc/en-us/requests/new

 

Genie Remote Scheduling Errors
(UPDATED: 9/1/2017 4:00pm AEDT)

After preliminary testing and positive customer feedback we can advise that TiVo Genie should be working for all customers. If you continue to have issues completing remote recording requests, please send us a support request and one of our team will assist you further.

 

We appreciate your patience and apologise for the inconvenience caused. 

 

N18 "Failed While Configuring" error 
(UPDATED: 9/1/2017 4:00pm AEDT)

We are pleased to advise that the recent spate of N18 Failed while configuring errors should now be permanently resolved. The underlying issue, an intermittent server hardware fault, has been rectified and all users should now be able to complete TiVo Service and Guided Setup connections.

 

If the issue is still occurring for you, or you have a different networking error, please send us a support request and in the interim please do NOT attempt a guided setup unless advised by the Australian TiVo Support team.

 

We appreciate your patience and apologise for the inconvenience caused.