CASPA On-Demand Billing Support FAQs
IMPORTANT NOTE: 24 hours after you have activated and completed the guided set-up, your TiVo media device will automatically update your On Screen Guide and give you access to the CASPA On-Demand service. You will not be able to access CASPA On-Demand until this update is complete.
My CASPA wallet top-up request failed. What should I do?
Check your CASPA account at www.mytivo.co.nz/myaccount to ensure the credit/debit card details are correct and try again in 15 minutes.
If your top-up request continues to fail, please contact CASPA Support.
My download did not happen but the price was still deducted from my wallet. I want my money back.
You can check your transaction history at www.mytivo.co.nz/myaccount.
Failed downloads are automatically identified by the system, and within 5 business days your CASPA Wallet will receive an automated refund of the amount you paid for that failed download.
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