myTiVo.co.nz

IMPORTANT NOTE: After activating your TiVo and completing the guided set-up, it takes up to 24 hours to receive your Media Access Key. Until you receive this key on your device you will not be able to utilise the Home Networking Package features. To see if the Media Access Key – select Messages and Settings> Account & System Information > Media Access Key

Why am I getting a 3-43-100 or 43-100 error message?
This usually happens if you haven’t restarted both your PC and your TiVo media device after setting up TiVo Desktop 2.8. Please do this and then try accessing content again.

I can’t see my TiVo media device in TiVo Desktop, or I can’t see my PC in my Now Playing List.
Make sure that your Media Access Key (MAK) is visible on your media device under TiVo Central > Messages and Settings > Account and System information > Media Access Key.

• If you are not seeing this, ensure that you’ve enabled the Home Networking Package on your account using your dashboard on the My Account website.
• Try forcing a connection through TiVo Central > Messages and Settings > Settings > Network > Connect to the service now
• If your PC or router is using a firewall ensure that your settings are not blocking TiVo desktop.

What do I do if I can’t transfer videos or stream content to or from my TiVo?

• In TiVo Desktop navigate to Services > TiVo Server Properties and under the Network tab change the Discovery Protocol from Bonjour for Windows to TiVo Beacon.
• Check that any security software on your PC is set to allow the following processes used by TiVo Desktop - TiVoNotify.exe, TiVoServer.exe, TiVoTransfer.exe, Bonjour.exe, Beacon.exe, Curl.exe. To do this you will need to alter your trusted application settings within your security software.

NOTE: If you are using Kaspersky Antivirus there is a known issue in which Kaspersky will cause any transfers to cancel once they reach a file size of 2GB (2,048MB). If you are using this security package we recommend disabling it whilst attempting transfers.

Current Known Issues:

• Certain Channels/Programs may not transfer, and you may see a Server Busy message. If this occurs you will need to re-start your PC and your TiVo media device.
• Some XVID content may playback at an abnormally fast speed.
• If you have .wmv files contained within a subfolder of your My TiVo Recordings folder, this may cause the TiVo Desktop server to stop.

We are working towards resolving these issues as soon as possible.