Welcome to the TiVo Support Site - Hot Topics

Scheduled Maintenance

Tue, 24 Aug 2010 02:48:00 GMT

There is currently no scheduled maintenance.

Service Issues

There are currently no service issues.

New TV33 Digital Channel - Channel 33

Thu, 20 May 2010 03:19:00 GMT

Some TiVo customers in Auckland may not be automatically receiving the new channel TV33 (Channel 33).

To resolve this issue please perform a channel rescan on your TiVo media device: Go to TiVo Central > Messages & Settings > Settings > Channels > Channel Scan> 'Delete Channels and Rescan' and follow the prompts.

When you have completed the scan, select 'Add All Channels', then go to the live Guide and you should see new channel 33 as "TV33". You will also need to reset any favourite channels you had set up before the rescan.

Enjoy the new channel!
The TiVo team.

New C42 Digital Channel - Channel 9

Fri, 14 May 2010 04:40:00 GMT

Some TiVo customers may not be automatically receiving the new channel C42 (Channel 9).

To resolve this issue please perform a channel rescan on your TiVo media device: Go to TiVo Central > Messages & Settings > Settings > Channels > Channel Scan> 'Delete Channels and Rescan' and follow the prompts.

When you have completed the scan, select 'Add All Channels', then go to the live Guide and you should see new channel 9 as "C42". You will also need to reset any favourite channels you had set up before the rescan.

Enjoy the new channel!
The TiVo team.

Contact Us

Thu, 05 Nov 2009 05:09:00 GMT

Visit My Account for all your account needs � TiVo � media device activations, update your contact information, activate the Home Networking Package, find your Media Access Key, and more!

Need more information on your TiVo features? Check out What is TiVo? for a quick walk-through of your TiVo media device�s great features and functions. If you are still unable to solve your TiVo problem, friendly TiVo technicians are standing by to assist you with any questions, issues, or difficulties you may be experiencing.

�

Trained TiVo technicians are standing by to take your call. Please have your TiVo service number ready, found online on your My Account Dashboard or on the back of your TiVo media device.

Support will be available from

7am - 9pm (Mon - Fri)
11am - 7.30pm (Sat -Sun) NZT

Have an Enquiry?

Contact our friendly Customer Support Team here! Our TiVo technicians are available to assist you with any product or service concerns you may have at the following hours:

Support will be available from

7am - 9pm (Mon - Fri)
11am - 7.30pm (Sat -Sun) NZT

Ask a Question