Welcome to the TiVo Support Site - Hot Topics

Scheduled Maintenance

Wed, 02 May 2012 06:25:00 GMT

There is no scheduled maintenance at this time.

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Service Issues

Home Networking Package

Currently renaming devices will not update the name of your TiVo on the TiVo device itself. This issue is being investigated and only affects those users with Home Networking Package, who have attempted to update their device name(s) this week.

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Waikato - Freeview Updates

Due to recent digital television broadcast frequency changes some customers in the Waikato area may be experiencing the loss of some of their Freeview channels.

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To resolve this we recommend customers run a Repeat Guided Setup, to complete this go to:
TiVo Central > Messages & Settings > Restart or Reset System > Repeat Guided Setup
Follow the steps on screen and you will then be taken through the Guided Setup process which includes a channel scan, two TiVo Service calls and a full download of Electronic Program Guide Information

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Should the issue remain unresolved after Guided Setup is complete please contact the Telecom My TiVo Support line on 0800 My TiVo (0800 69 8486)

Pixel Eyes

The Pixel Eyes application is currently down due to system upgrades on the part of our partners. We apologise for the extended delay in the return to normal functionality of the Pixel Eyes feature. Functionality will be restored shortly, but thank you for your patience during this period of down time.

New TV33 Digital Channel - Channel 33

Thu, 20 May 2010 03:19:00 GMT

Some TiVo customers in Auckland may not be automatically receiving the new channel TV33 (Channel 33).

To resolve this issue please perform a channel rescan on your TiVo media device: Go to TiVo Central > Messages & Settings > Settings > Channels > Channel Scan> 'Delete Channels and Rescan' and follow the prompts.

When you have completed the scan, select 'Add All Channels', then go to the live Guide and you should see new channel 33 as "TV33". You will also need to reset any favourite channels you had set up before the rescan.

Enjoy the new channel!
The TiVo team.

New C42 Digital Channel - Channel 9

Fri, 14 May 2010 04:40:00 GMT

Some TiVo customers may not be automatically receiving the new channel C42 (Channel 9).

To resolve this issue please perform a channel rescan on your TiVo media device: Go to TiVo Central > Messages & Settings > Settings > Channels > Channel Scan> 'Delete Channels and Rescan' and follow the prompts.

When you have completed the scan, select 'Add All Channels', then go to the live Guide and you should see new channel 9 as "C42". You will also need to reset any favourite channels you had set up before the rescan.

Enjoy the new channel!
The TiVo team.

Contact Us

Thu, 05 Nov 2009 05:09:00 GMT

Visit My Account for all your account needs � TiVo � media device activations, update your contact information, activate the Home Networking Package, find your Media Access Key, and more!

Need more information on your TiVo features? Check out What is TiVo? for a quick walk-through of your TiVo media device�s great features and functions. If you are still unable to solve your TiVo problem, friendly TiVo technicians are standing by to assist you with any questions, issues, or difficulties you may be experiencing.

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Trained TiVo technicians are standing by to take your call. Please have your TiVo service number ready, found online on your My Account Dashboard or on the back of your TiVo media device.

Support will be available from

7am - 9pm (Mon - Fri)
11am - 7.30pm (Sat -Sun) NZT

Have an Enquiry?

Contact our friendly Customer Support Team here! Our TiVo technicians are available to assist you with any product or service concerns you may have at the following hours:

Support will be available from

7am - 9pm (Mon - Fri)
11am - 7.30pm (Sat -Sun) NZT

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