If you are experiencing sound drops when using your TiVo in conjunction with an HDMI cable, there are a few things you should check:

1. Are there any software updates available for your TV? Recently a number of large TV manufacturers released new software updates aiming at fixing this issue.

2. Try turning off the TiVo Sounds by navigating to TiVo Central > Messages & Settings > Settings > Audio > Sound Effects Volume > Off.

3. Change the sound type from Dolby Digital to PCM by navigating to TiVo Central > Messages & Settings > Settings > Audio > Dolby Digital > Select "Dolby Digital to PCM"

4. Re-sync the HDCP handshake by removing the TiVo's HMDI plug from the back of the TV, then unplug your TV from the powerpoint (simply turning it off will not do the trick). Wait 30 seconds, then re-plug the TiVo in. Once it has booted up, go ahead and plug the TiVo's HDMI cable back in to the TV.

5. Check your TV for a CEC feature, which controls HDMI-connected devices via the TV, and turn this feature OFF:

Specific brand names for CEC are:

- Anynet+ (Samsung)

- Aquos Link (Sharp)

- BRAVIA Sync (Sony)

- HDMI-CEC (Hitachi)

- E-link (AOC)

- Kuro Link (Pioneer)

- CE-Link and Regza Link (Toshiba)

- RIHD (Remote Interactive over HDMI) (Onkyo)

- SimpLink (LG)

- HDAVI Control, EZ-Sync, VIERA Link (Panasonic)

- EasyLink (Philips)

- NetCommand for HDMI (Mitsubishi)

If you're not receiving certain channels, try the following:

Step 1
To perform a channel scan: Go to TiVo Central > Messages & Settings > Settings > Channels > Channel Scan > Scan for Channels.
When you have completed the scan, select ‘Add Channels’.
Please note: If this does not resolve the problem, perform a rescan.

To perform a channel rescan: Go to TiVo Central > Messages & Settings > Settings > Channels > Channel Scan> ‘Delete Channels and Rescan’.
When you have completed the scan, select ‘Add All Channels’.
Note: If you do a rescan you will need to reset any favourite channels you had set up.

Step 2
Check the signal quality. From TiVo Central, select Messages & Settings > Settings > Channels > Signal Quality. Press SELECT on your remote control to bring up a signal strength meter. This meter shows how well a digital TV channel is being received. This can be useful for positioning an antenna.

Step 3
If you find that a channel scan does not find every channel, you may wish to add channels manually. Please follow this link: How do I add a channel on my TiVo® media device?
If you still cannot receive the channel after trying the above recommendations, please ensure you have the channel selected in your channel list.
Go to TiVo Central > Messages & Settings > Settings > Channels > Channel List. Look through the list for the channel and select it. Select “Finished” when you are done.

• High definition digital video recording lets you to play, pause or even rewind live TV. You can also record two programs at once, even while playing back a third program you've already recorded.
• A "Now Playing" list, enabling you to access any programs you have already recorded.
• Internal hard-drive storage, holding up to 320GB of content in either standard definition or high definition quality. That's 120 hours of high definition television or 250 hours of standard definition TV (depending on broadcast format recorded).
• Up to 14-Day On-Screen Guide, a free service that allows you to schedule the recording of free-to-air programs (for all Freeview HD channels except Radio NZ).
• The Season Pass™ Manager, which automatically finds and records every episode of your favourite series - for the whole season (for all Freeview HD channels except Radio NZ).
• A WishList™ feature that helps you find and record programs that feature your favourite actor, director, team or even topic (for all Freeview HD channels except Radio NZ).
• TiVo® Suggestions, which allows you to rate programs you've watched and then have your TiVo® media device suggest and automatically record programs you might like.
• TiVo® KidZone helps you control what your kids watch by restricting which programs appear in your "Now Playing" list, and which channels they can watch on live TV.
• Parental controls, which allow you to lock channels or set ratings limits based on content.
• Remote online scheduling, letting you schedule recordings on your TiVo® media device using the internet: from your computer or your internet-enabled mobile phone! You simply log on to http://genie.mytivo.co.nz/ (or http://m.mytivo.co.nz/, for TiVo Genie for Mobile) from any internet connection - and then you can tell your TiVo® media device to record any free-to-air broadcast television program airing in the next fourteen days, when guide data is available..
• Closed caption support, showing or hiding captions in any television program that supports

• Your TiVo® media device is not connecting to the TiVo® service. Please see the article Connecting to the TiVo® Service.
• You have not activated your TiVo® media device and your 14-day grace period has expired. Please click here to activate your TiVo®.
• From time to time the channel line-up can change and a channel rescan will be required. In this situation, please perform a channel scan

If there are channels in your channel list that are not visible in the On-Screen Guide, you may need to adjust your On-Screen Guide options. These options allow you to limit the channels listed in the On-Screen Guide to your favourite channels or to channels with specific types of programming. You can adjust the On-Screen Guide to list all of the channels with programme listing information available by doing the following:

Step 1
Press SELECT on your remote control while viewing the On-Screen Guide.

Step 2
Change the "Filtering" option to Off, and the "Channels" option to All.

Step 3
Select "Done changing options".

To do this, go to TiVo Central, then select Messages & Settings > Settings > Network > Connect to the TiVo Service Now. Press SELECT to start.

After any successful daily connection (whether manual or automatic), your TiVo® media device will automatically schedule another connection within the next 48 hours.