Great ways to get TiVo Support
Troubleshooting, Tips & FAQs
We've built the following support features to help you get the answers you need, now:
- Browse our extensive library of support articles built around questions from users like you. Support article categories are displayed in the side bar navigation
- Search for items by keyword in the search bar above for answers to specific issues
- Check out the New Customer section below for quick fixes to common problems
Have an Enquiry?
Contact our friendly Customer Support Team here! Our TiVo technicians are available to assist you with any product or service concerns you may have at the following hours:
Support will be available from
7am - 9pm (Mon - Fri)
11am - 7.30pm (Sat -Sun & Public Holidays) NZT
- How do I install TiVo Desktop 2.8 on my PC?
- Can I activate my TiVo® media device more than once?
- The Last Call Status says “Pending Restart”.
- CASPA On-Demand Billing Support FAQs
- CASPA On-Demand Billing & Setup FAQs
- The features of your TiVo® media device.
- How do you activate your TiVo® service?
- My TiVo® restarts when I view the System Information screen
- How often your TiVo® media device connects to the TiVo® service?
- The TiVo® service connection failed while expanding, preparing, loading or indexing.
